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2.1 Based on 16 reviews
  • Customers like
    • House im renting 1
  • Customers don't like
    • Poor customer service 4
    • Are not truthful 4
    • Poor attention to detail 2
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I rented from OneProp 5 yrs. I kept the property according to my lease. I disputed several charges on my move out, and they flat out are not moving. Theyve accused me of basically stealing a garage remote. I lived there alone. I was only given one when i moved in. Now theyve charged me for a second one. Then i disputed the charges for tough up painting, (after 5 yrs anyone needs to paint somewhere and should be the owners who pay) and also also... Read more

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I would never rent another home from this company. They gouge you on the pet deposits and good luck on ever getting a human on the phone. Our lease expired in June and we wanted to sign a 6 month lease while our home was being built, they refused and raised our rent from $1,750 to $1,925 a month without giving us any notice. Then of course going back to the no human help side. I could not change my autopayment due to there system issues and they... Read more

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  • From mobile
  • Jul 27
  • #889946

They left a person who just had surgery without water, and would not even try to resolve the situation...they stated that the main person in charge was with his family..well I hope he never has a sick person and they leave him hanging.

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this place is horrible they charge me $1,300 prior to my move in and they did not want to give me my money back they even charged me $1,600 and repair fees which were not even justified

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This review is 100% correct. I have rented a total of six different places and know many people who are renters. This is by far one of the worst companies I have experienced for property management. I unfortunately did not read the entire lease before I signed, so I was unaware of how many things they do not do to maintain the property. Plus all of this information is in an odd place in the lease; it's not so upfront and obvious. They do not... Read more

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Oneprop gives you a list of people to use to clean your home after you move out and then still charges you for it and takes it out of your deposit. They also do not do the maintenance request and come back and charge you for things that you told them needed to be done before moving out. The company ended up keeping all of my $2025.00 deposit except for $135.00. The cleaning company that they recommended on the move out instruction request you... Read more

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Current tenant.And check returned. I called their office to let them know that it was returned and what do i need to do to get my rent paid. Someone in the office told me to that i could only send certified funds via USPS. Went to USPS they cant get it there next day but fedex can. I called them and told them that i can send it via fedex because USPS will not get it there next day. I pleaded with these people asking can i use fedex they said no... Read more

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Current tenant. And check returned. I called their office to let them know that it was returned and what do i need to do to get my rent paid. Someone in the office told me to that i could only send certified funds via USPS. Went to USPS they cant get it there next day but fedex can. I called them and told them that i can send it via fedex because USPS will not get it there next day. I pleaded with these people asking can i use fedex they said no... Read more

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We just finished a two year lease with one prop in dfw area, and it was two years of ***. The house was a dump and worse than any other they had on their website. Foundation issues plumbing issues you name it it had it. I have not received my deposit back yet and I am so worried they are going to keep the double deposit which they already got a whole month of free rent as the new place we rented was ready to move in before our move out date.... Read more

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I would NOT recommend this property management company for anyone to rent from due to their very unprofessional business procedures and tactics. There have been several breach of contract situations, during the submission of a maintenance request, the property management would make an attempt to charge the tenant for the repairs when repairs are apart of the lease. The leasing agents are simply aiming to increase their quota of rentals in their... Read more

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