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2.0 Based on 18 reviews
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    • Poor customer service 4
    • Are not truthful 4
    • Poor attention to detail 2
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One Prop is untruthful and u scruptulous. They tricked me into renting from them. This property was not ready to move into. I spent money to make it ready and they have not agreed to reimburse me. Every month they file on me to the court and charge me filing fees. I show and they dont. Case is dismissed. They refuse to accept payments. I take it to their office in Plano and they mail it back. They need to go back to California which is a... Read more

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This is a very unprofessional and downright shady company whose business practices are questionable to say the least- please take my advice and do not rent from them!! If you do you will pay exorbitant move out fees for issues that existed prior to you moving in- it seems that they charge the resident moving out for repairs then don't actually do them, then charge the next resident and so on. My advice if you rent from them is to take pictures... Read more

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Oneprop Customer Care Review from Helotes, Texas
1 of 3

One prop are predators and do not work with tenants or do what they are responsible for in the lease. I had a leak in the roof that everytime it ran it was leaking down the wall and coming out of the electrical socket. They sent someone to look at it but it was never fixed. Secondly. I sent me rent to them via mail it was sent back from their corporate office advising the don't take partial payments. After speaking with the property manager she... Read more

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  • From mobile
  • Sep 11
  • #916547

WARNING: PREDATORY LEASORS I had a medical emergency which caused me to be financially strained, I was often late with rent but never thirty days late. I always payed my rent and late fees but I was still evicted. If you take a chance and rent from oneprop make sure you are healthy and don't get sick and pray nothing physically happens even if by chance. WE'RE NOT MAKING THIS UP!!!!!!

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Oneprop is a terrible company to rent from if you can stay far away. They charge late fee even if your payment has a postmark before the first and they won't waive the late fees. Good luck on trying to get them to fix anything in the home I have water damage from in raining in the home to where it's coming through the electrical socket which is a fire hazard. When speaking with they keep saying their sending someone but no one comes. There are... Read more

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I rented from OneProp 5 yrs. I kept the property according to my lease. I disputed several charges on my move out, and they flat out are not moving. Theyve accused me of basically stealing a garage remote. I lived there alone. I was only given one when i moved in. Now theyve charged me for a second one. Then i disputed the charges for tough up painting, (after 5 yrs anyone needs to paint somewhere and should be the owners who pay) and also also... Read more

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I would never rent another home from this company. They gouge you on the pet deposits and good luck on ever getting a human on the phone. Our lease expired in June and we wanted to sign a 6 month lease while our home was being built, they refused and raised our rent from $1,750 to $1,925 a month without giving us any notice. Then of course going back to the no human help side. I could not change my autopayment due to there system issues and they... Read more

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  • From mobile
  • Jul 27
  • #889946

They left a person who just had surgery without water, and would not even try to resolve the situation...they stated that the main person in charge was with his family..well I hope he never has a sick person and they leave him hanging.

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We were told very specifically, what to do when we moved out of the home regarding patching and painting of the walls. The property manager for the home that we were renting, said that we needed to remove a patch of paint from the walls to have it matched and cover minor holes where photos were hung, etc. After we moved out, the PM took $800 out of our deposit in order to repaint the home. This was not covered in the lease, nor was the lawn... Read more

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this place is horrible they charge me $1,300 prior to my move in and they did not want to give me my money back they even charged me $1,600 and repair fees which were not even justified

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