Most helpful review
New Reviewer

Expect to forfeit your deposit

Consider your deposit lost if you rent from Property Frameworks. I had a similar experience with OneProp, now Propert Frameworks, as the majority of other tenants commenting here. Maintained the property above expectation. Even improved the condition of the yard and repaired holes in the walls that existed when we moved in. Had professionals clean and repair prior to moving out. They found ways to avoid the preliminary inspection they said they would complete. We have photos and receipts to prove what we completed and move in photos. They retained $904 of our $1,545 deposit. $590 was listed as for “paint”. We had the entire interior of the house painted 1 week prior to our departure. $125 for flower bed *** removal, even though I freshly mulched and weeded regulary. Weeds were also listed in the flower beds on our move in checklist. $64 to replace a door stop and air filters. Door stops were all accounted for and I replaced the filters the day before we left. $75 to paint exterior door that had no more issues than 4 years of sun and oklahoma weather wear and tear. $50 to replace screens that were listed as damaged on our move in checklist. I did not receive the portion they refunded within the 30 days mandated by OK state law. I reccomend that renters avoid signing with OneProp/PropertyFrameworks
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ID
#1267079 Review #1267079 is a subjective opinion of poster.
Location
Plano, Texas
Service
Oneprop Property Rental
Reason of review
Problems with payment
New Reviewer

They steal your security deposit

I rented from this company for 3 years and I was a very good tenant. I always paid my rent on time and took very good care of the property. This is not my first time renting. I had to give a double deposit because I was newly divorced and didn't show enough income, according to them, and I needed a place to live so I had no choice. When I moved out I was meticulous in leaving that place immaculate because I wanted all my money back. I repainted the entire house. I had my daughter come help me clean the bathrooms, scrub everything with a fine tooth comb. I cleaned the oven, the refrigerator, scrubbed the floors, the showers and toilets. Everything to have this place pristine. I read my lease and made sure I had changed all the air filters and made sure all the light bulbs matched and worked. I even worked on the yard, made sure to put down new mulch, trim trees you name it I did it to get my full deposit back. Well I have had issues in the past with other rental companies so I told my PM that I wanted to be there at the walk through. They absolutely refused, said that was not in the policy. I should have known something was wrong then. They would not let me be there. They took their sweet time sending me back my money. They held on to my money until July 5th, I moved out June 1, when I received it by registered mail. You can imagine my shock when I opened the check and it wasn't all there but there was a letter explaining how they "do not own the property and is not a party to the lease agreement, providing this final accounting represents the limits of our authority in this process." They charged me $100 painting fee, $75 to replace light bulbs and air filters and to secure smoke detectors, which the smoke detectors are attached to the ceiling and are tied into the home electrically and here's the kicker.....$175 to clean the kitchen and bathrooms. I almost had a heart attack. I got on the phone and of course had to leave a message for my PM who has not called me back after 4 days. I sent her an email and have yet to hear from her. THESE PEOPLE STEAL YOUR SECURITY DEPOSIT. If I didn't bust my butt cleaning and doing everything I was supposed to I wouldn't be this mad but I DID what I was supposed to do and they still KEPT MY MONEY. They are dishonest crooks. DO NOT RENT FROM THIS COMPANY.
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1 comment
#1358382

After further review with this company they realized they did me wrong and they refunded my entire security deposit. They did resolve my issue.

ID
#1072040 Review #1072040 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
Oneprop House Rental
Cons
  • Steal your security deposit
  • How they steal all of your deposit
Reason of review
They kept part of my security deposit
Loss
$350
Preferred solution
Full refund

Total Incompetance

They are now called Property Frameworks, a part of Coldwell banker, I think. Thank God our lease with these *** is coming to an end. Getting them to do service work is like pulling teeth. We have had an electrical problem since last Sat (6/24/2017) and no one has arrived to repair it. We were told an electrician would arrive today (6/30/2017) at 10:00 a.m. but no show. Wife contacted property manager again and she said she would check with electrician. Electrician calls and says he just got the message. He cannot come until tomorrow. We are looking at houses to buy and took time out of search to be here for an electrician who didn't show because the property manager's incompetence. We have given our move out notice and they seem to not want to address this problem.
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ID
#1068143 Review #1068143 is a subjective opinion of poster.
Service
Oneprop Home Leasing
Reason of review
Poor customer service

My deposit

ONEprop - My deposit
ONEprop - My deposit
They are a rip off company, please do not , I repeat do not rent from these people. I had had a 3500$ deposit, only received 250$ dollars back.. here's a few pictures how we left property the rest we have are videos
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ID
#1057239 Review #1057239 is a subjective opinion of poster.
Service
Oneprop Property Rental
Reason of review
Problems with payment

One Prop is a Scam, Kickback artists, that will rip off 100% of your deposit

Sadly, the managing director and the branch managers all say to contact them to try and work through a solution. However, their solution is to try and prove you wrong, that they can validate all of their charges they claim, and to back up their property managers that they have apparently trained to all be the same rip off artists. Its kinda like the pyramid scheme, except they are all trained to find the exact amount to charge all of your deposit to fix the problems that are to make the property as it was when you moved in. For some reason, normal wear and tear does not apply to this management group, you should return the property in as good, or better condition than which you rented, being carpet, paint, trim, yard, roofing, pavement, smell, just about anything they can dream up. They will not resolve the problems to help you out, this Kevin *** claim that he will resolve the problem to make you satisfied is just as bogus as dealing with the property management idiots. This whole place is a scam, they have "certain certified" vendors that they approve to come clean and repair your home, which oddly seems like a kickback scheme,, because if you do not use their guys, they will come back and say the job was not done good enough, hire "their" guys, and charge you for the services anyway, even though you already paid someone. Which brings up another point, my neighbors had cameras and there were never any cleaning crews, paint crews, no one to show up at the house, which I was charged for..... we will see how their lying words hold up to this evidence.. Bunch of lying thieves they are. Don't ever trust One Prop, they are scammers, liers, and they will rip off all of your deposit. Which seems to be a consensus with about everyone that rents from this group.
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ID
#1046472 Review #1046472 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Service
Oneprop Home Leasing
Pros
  • How they couldnt care less to resolve the issues with you
  • How skilled they are at being two faced
Cons
  • Staff
  • How they steal all of your deposit
Reason of review
Poor customer service

Great Service

I have lived in Lawrenceville for 3 years with Oneprop as my management company. I had no issues and when i did they was resolved so quickly that it didn't matter. I will be relocating this summer and hate that I will no longer be renting with them only because I cant...
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1 comment
#1317980

LIAR. SAW SIMILAR POST ON YELP. EMPLOYEE.

ID
#1027549 Review #1027549 is a subjective opinion of poster.
Service
Oneprop House Rental
Reason of review
Good customer service

Former Employee Discriminated Against/ HIPPA Broke

I am a former employee of ONEPROP currently FrameWorks and thought I would keep my comments to myself however after seeing that not only was I mistreated, bullied, and discriminated against and all the compliant filed I had to chime in. I worked with this company when they first came to Charlotte, I got out the hospital on Saturday, meet with the Branch Manager Sunday disclosed I had a disability ONLY to her, was told this would not be repeated to anyone and it would not be used against me and started that Monday. In the beginning I everything was great, the Branch Manager took me to lunch my first day had several drinks with another co-worker (I did not participate) told me I did not have to come in the office everyday I could work remotely as a Property Manager and did not have to be in the office by 9 everyday. WOW I was thinking this is a great job..2 days later that changed, someone from upper management came in to town and I was scolded for not being in the office on time. Maybe it was the drinks from the day before that clouded her memory but I took it with a grain of salt and didn't let it bother me. Due to the company being new to the city they had no vendors and needed a better business model to run smoothly. I put that together in a week submitted it to Charles Riska and wow all my contractors were brought on and my business model was put into place with a new employee all the way from South Dakota to implement it and oversee it (but he was the nicest guy in the company) WOW another slap in the face. Not to mention prior to him starting I made contact with the vendors and set up maintenance request but once the BM stepped in had a refrigerator lost I was told I could not make any further contact with the vendor because she did not want to admit her mistake and knew if I got involved the truth would come out. I was required to inspect homes and be out of the office a majority of the time. The BM goes out of town and now I am given access to rent payments, filing evictions, etc but once she returned and I questioned why my privileges had been amended I was told by Mr. Riska it was because I couldn't drive. REALLY..where did that come from because I never stated that and that was a breach of HIPPA. So in trying to cover their *** I was told I needed to complete my real estate exam within 30 day....LMAO that is not feasible with any institution here in Charlotte and I was terminated due to that. NEVER have I been mistreated, discriminated and made to feel like my disability would hinder and impact my livelihood as Charles and Erika made me feel with ONEPROP.
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ID
#1017056 Review #1017056 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Cons
  • Unfair practices
  • Criminals
  • Are not truthful
Reason of review
Employment
Loss
$45000
Preferred solution
Investigation into their Equal Opportunity Practices

Oneprop/ Framework need to be closed down

Oneprop / Framework is a fraud and should be closed down just because you changed the name you are still doing the same old fraudulent things . Late charges and HOA fees , threats I believe if the FBI would get involved they may find that there is more going on than...
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5 comments
#1301134

If the homeowners receive the treatment even great tenants do then I feel bad for them and would recommend they take their business somewhere else. As a tenant who keeps every email and piece of paperwork I have had issues with them since moving in the property I am leasing and now have been asked to pay a late fee that should never have been there.

I am willing to take this late fee to court because it is not about the fee it is about the morals of it all which they don't have any. Ask any owner or company I have ever rented from I am a owners dream.

I pay my rent ahead of time and pretty much leave the house in better condition then when I moved in so to be shammed like this by this company is an insult and disgrace. I would stand with someone in a class action suit.

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ID
#1003631 Review #1003631 is a subjective opinion of poster.
Cons
  • Criminals

Joke of a company

Absolutely the worst property management company on the face of the earth. The only time we get a phone call is when they threaten to evict us although the rent has been paid. My rent is completely paid up and they are taking me to court for eviction on Feb 7. I have all receipts and proof that rent has been paid every month. I truly cannot wait for my day in court with these losers. They trump fake charges up and NEVER return calls even though I write a letter asking them to every month. Nice try changing the name to property frameworks, I still see terrible reviews for this company. The owner is a joke and everyone that works beneath him I feel sorry for. This place is a joke and if you are smart you will run for the hills when you hear their name. Absolute 100% joke of a company. My 8 year old could run this place better than the current management. Also, when a storm blew our fence down it took about 10 calls and two weeks for anything to happen. I cannot believe this place still exists. Completely worthless.
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ID
#995243 Review #995243 is a subjective opinion of poster.
Location
Plano, Texas
Service
Oneprop Property Rental
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
New Reviewer

ONEprop - Property Rental Review

Update by user Feb 19, 2017

No my issues were never resolved. I couldn't get no one from the corporate office to assist with my complaint.

I had no other choice but to pay the $2600.

Currently I'm in a financial crisis due to this. One phone call could've solve this issue but they ignore you but...

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ID
#994530 Review #994530 is a subjective opinion of poster.
Service
Oneprop Property Rental
Reason of review
Poor customer service
New Reviewer

Please consider before moving forward!

Incident 1: In September, my husband tried paying rent via the online portal using his bank information. About a week later, we received a notification stating that our payment failed, which was odd because we had the funds available. Within that time frame, I received...
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ID
#978163 Review #978163 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
Oneprop Property Rental
Reason of review
Poor customer service

Mysterious Charges

I have had issue after issue with this company. From the unprofessional property manager, Shanna Burgess, to the trumped up charges mysteriously appearing on my account and the months that it takes to get anything fixed, I am done with this company. The property was in horrible condition when we moved in. Toilet tissue was stuck down all the drainage pipes (probably disgruntle tenants before us) and we had to unclog them. They took to long to respond to our maintenance request. They are the absolute worst. Anyone who deals with them, please be very careful. They are nothing but common crooks!
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ID
#968893 Review #968893 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
Oneprop Property Manager
Cons
  • Horrible customer service
Reason of review
Poor customer service
New Reviewer

ONEprop - Home Leasing Review

We leased a house in Little Elm, TX for a year. When we moved in the carpet was all ripped up, holes in all the kitchen and bathroom flooring. There was holes in the bottom of the shower, which was never fixed and holes in the garage walls. We took pictures and submitted them to OneProp. Nothing was ever fixed and now that we moved, they're refusing to give us our deposit back, all $3,000 of it. I wish we knew then what we know now. They are crooks. Run and Run fast!!!!! Lying, dishonest and corrupt company!!!
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ID
#968376 Review #968376 is a subjective opinion of poster.
Service
Oneprop Home Leasing
Reason of review
Bad quality

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ONEprop - Property Rental Review

One Prop is untruthful and u scruptulous. They tricked me into renting from them. This property was not ready to move into. I spent money to make it ready and they have not agreed to reimburse me. Every month they file on me to the court and charge me filing fees. I...
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ID
#941762 Review #941762 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Oneprop Property Rental
Reason of review
Bad quality

Terrible Company

This is a very unprofessional and downright shady company whose business practices are questionable to say the least- please take my advice and do not rent from them!! If you do you will pay exorbitant move out fees for issues that existed prior to you moving in- it...
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2 comments
#1263037

Check the job history of former co-owners (supposedly) of ONEprop and see if they've changed professions, claimed to have been management-level elsewhere, relocated frequently and had noticeably short durations of employment. Dishonesty and incompetence will follow you everywhere and forever.

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ID
#938835 Review #938835 is a subjective opinion of poster.
Location
Irving, Texas
Service
Oneprop Property Rental
Reason of review
Pricing issue

ONEprop - Customer Care Review from Helotes, Texas

ONEprop - Customer Care Review from Helotes, Texas
ONEprop - Customer Care Review from Helotes, Texas
ONEprop - Customer Care Review from Helotes, Texas
One prop are predators and do not work with tenants or do what they are responsible for in the lease. I had a leak in the roof that everytime it ran it was leaking down the wall and coming out of the electrical socket. They sent someone to look at it but it was never fixed. Secondly. I sent me rent to them via mail it was sent back from their corporate office advising the don't take partial payments. After speaking with the property manager she advised to send a wire which I did which was also sent back. When I explained to her what happened she basically called me a lie. When I tried speaking with her supervisor I was told there was nothing he could do and now I needed to pay the sum of $3217. That's not going to happen. Ended up going to court had the money to pay which they would not accept and was given 7 days to move. Even after I have moved I Am being harassed by the property manager of when I'm moving and when I going to pay. If she was doing her job correctly she would know we were gone well before the seven days. Be very leery of this company. I would not recommend them to anyone.
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ID
#922280 Review #922280 is a subjective opinion of poster.
Location
Helotes, Texas
Service
Oneprop Customer Care
Reason of review
Poor customer service

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